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FAQ

Do you ship Internationally?

Due to the costs and risks of damage, we ship only within Australia. 

Refer back to the images you like to contact the illustrator or graphic designer which has been tagged.  You may purchase their digital files directly to have made locally.

Do you ship anywhere with Australia?

Yes, we ship to every part of Australia.  Please contact us with your full address details for a quote and transit times. 

All delivery services are by trusted courier companies who operate Monday- Friday.

Do you provide set up and pack down services?

Generally, no.  However, this can be assessed on enquiry, based on your order requirements and our availability.

We prepare everything in our studio so that it is very quick and easy to set up, therefore not requiring us to do this for you.

What are the signs and backdrop made with?

All our signage is printed on matte vinyl then mounted to various grades of foam board.  We have 3, 5 and 10mm foam boards available. 

For our larger signage, backdrops and cut outs we have 2 types of 10mm foam board available. 

  1. 90gsm, 10mm only suitable for indoor events, this board can warp in our climate.  Only suitable for standalone backdrops where no additional weight is being added.
  2. 300gsm, 10mm foam board which is lined with aluminium.  Does not warp and is suitable for outdoor events.  We only recommend this board for backdrop set ups where you would like the backdrop to support the weight of other display items such as balloons and/or flowers.
Do you provide stands with your backdrops and cut outs?

All our products are supplied with the appropriate stand to suit your requirements.  Smaller sized cut outs and backdrops have foam board stands attached to their rear.  These fold flat so they are easy for transporting, and simply fold out when you place your backdrop or cut out in position.

For our larger backdrops, we have created a support system which we have available for hire.  These securely support the backdrop and all additional weight of added display items such as large balloon displays or fresh floral displays arrangements.

We have systems available for both indoor and outdoor events.

What is your turn around time?

We generally complete order within 3-4 business days after receiving your ‘print ready’ file.

We can produce an urgent order within 8 hours however if the output colour is heavy ink, this does require a full 24 hours to complete.

If we are creating/managing your graphic design of your order, it is recommended that you allow a minimum of 10 business days.

Do you provide graphic design only?

We can recommend a designer for you, as we partner with several amazing talents.

My product arrived damaged.

Please provide us with photos of the damage and report it too us as soon as possible. 

We have worked hard over our 10 years in business to continually adapt our packaging methods to minimise transit damage.  Unfortunately, damage can still occur during transits which we have no control over.  

We will however always work with you to resolve the problem to the best of our ability with the remaining time to your event.  Unfortunately some lead times do not allow sufficient time for a replacement product to be remade and arrive by your event.

Can I send you my digital file?

Absolutely.  We accept all files.  We will confirm if you file is print ready.  If your file is not print ready we will advise what is required to prepare the file to a print ready format and provide our quote to correct the file for you.

No printing will commence until you have confirmed your order with us fully.

I have an illustration, can you print it for me?

Absolutely.  Please advise your illustrator that you would like to have your illustration printed in a large size, so they can prepare the file they provide correctly.

(digital files ideally are required to be 300dpi, with transparent background, saved as png or high resolution pdf)

We can prepare your illustration for printing in the size and shape you would like.  We can add wording to your file set up too if you would like.  Fees applied for setting up files which are not print ready.

Email your illustration file so we can check its size viability for you. 

What does print ready file mean?

We should be able to load the file directly to the printing software and print the file.  A print ready file is set up to print to the correct size you are ordering, it will have a line path marking if your are ordering a dome, arch arch or angle cut shape to your backdrop.

A print ready file is created with 300dpi and vector images.  We ideally prefer to receive high resolution pdf file format.

Click here to down load our ‘How to prepare your artwork’ document. 

Is pick up available?

Yes, we are located at Winston Hills.  Collection is by pre arranged appointment only.  We are able to provide after hour options.

What are you payment terms?

Our payment terms are

  1. Design and Printing Orders – 50% payment to confirm the order and begin the design process.  Once the design is complete and approved for printing, the balance of the invoice is payable.  Printing will commence once complete payment has been received.
  2. Printing Orders – payment in full is required to confirm your order.  Printing will commence once the payment of your invoice has been confirmed.
What are you payment methods?

You may pay with credit cards, bpay or direct payment transfer.  Our invoices provide a link for direct payment options.

Do you provide payment plan options?

We are happy to provide a payment plan for you when ordering in advance of your event date.  We will work with you to set up the payment plan that works for you.

Can we see what it will look like before we order?

We do not begin any work on orders until orders are confirmed by payment.  Throughout the design process you are provided with images of your design to review and amend until we reach print approval.

We will provide images of past work which is similar to what we are making for you so you may have an understanding of what the finished product will look like

Can you show me a photo of the item once you complete it?

It is not in our process to provide images of products once completed and prior to packaging.  However, if you do require a photo, please ask at the time of confirming your order and before we begin making it.  We will do our best to remember during the process of production.

REQUEST A CALL BACK

Have questions or want to speak to us directly?

Call us on 0410 660 967 or e-mail us at info@jossignsbydesign.com.au

  • We respond Super Fast
  • We respect each one of our clients
  • We will contact you within 24 hours

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We are a family run business specialising in professional custom designs and high-quality event digital printing with a personal touch.

CONTACT

  • Winston Hills NSW
  • 0410 660 967
  • info@jossignsbydesign.com.au