fbpx

FAQ

How do I tell my designer to set up the file?

Your artwork should be supplied using appropriate software – Adobe Creative Suite and Adobe PDF.

Your artwork must be supplied in an appropriate format:

  • Ask for high-resolution EPS or PDF
  • Ask for it in CMYK, 300 dpi

For full specifications, email production@jossignsbydesign.com.au and request our ‘How to Supply Artwork’ guide.

Will you accept files from anywhere?

Yes, providing your file is set up as above. If you are unsure, we provide a file checking service. 

Can you print gold/silver?

Yes, we achieve this with the addition of a mirror foil decal applied to your product. Additional fees apply. 

What makes you the best at what you do?

We specialise in a range of signage for Events and Parties. Our team is innovative, insightful and knows what does and doesn’t work when it comes to creating an amazing product. At Jo’s Signs by Design we create displays that cater to the specific needs of any event or party celebration. 

Will you help me with the creative process, to bring my idea to life?

Of course! We can arrange a time to chat with you on the phone, to talk through your ideas for your upcoming event. We will make some suggestions and recommendations based on our conversation to give you inspiration. 

Do you provide artwork design?

Yes, we have a talented team of in-house designers. Our design team require a minimum of 5 days lead-time plus production time. If you need a faster turnaround time, we can also put you in touch with several highly qualified graphic designers. 

Do you provide digital files for us to print somewhere else?

No, we do not provide digital files as we are a print studio. 

How long does it take to have a product made?

Generally within 2-4 days, however larger and more unique orders may require between 7-14 days. Contact us well ahead of your event date to ensure your products can be made on time. 

Where are you located?

We are located at 62 Model Farms Road (corner of Willmott Ave), Winston Hills, NSW, Australia. Our postcode is 2153. Visits to our studio are BY APPOINTMENT ONLY.

Do you offer delivery?

Yes, we ship Australia-wide. There is a maximum size restriction of 150 x 100 x 25cm in size. Delivery to the Sydney metro area is offered on all products and sizes. 

Are you able to ensure colours match our brand and other items we have/are having made?

Yes – Brand

Please supply us with your Brand Pack.

Yes- Other Items

Please send us a print sample of the other items you have had printed, then we can measure and adjust the colour output if necessary. In the event that you do not have a sample available please provide a screenshot of your artwork. 

What if I have not been provided with a Branding Guide pack?

Please supply us with a sample of other brand items you have had printed where you are happy with the colour output i.e. brochue, business card, flyer etc. 

What if the colour isn't the same as shown online?

We recommend you view files on a computer screen, however the colour output can vary. If you require a colour output guarantee we require the pantone numbers or a physical sample. This way we can guarantee a correct match. 

I am an illustrator, can I use my own work?

We love working with illustrators who have created art for Events and Parties.

*Files should be 300dpi, CMYK, high resolution pdf. 

If you have drawn/painted your artwork, we require a high-resolution scanned image. We can assist you with this service if the illustration is being used to create a prop for an event or party. 

How can I see what my signage looks like before the event?

We can provide images of similar signage products we have made to give you an idea. We can also provide samples of the material we will use to create your product. 

Do I get to see a proof before the print?

This service is provided to coporate clients only. 

For party related signage, the design process ensures you review your files digitally and provide us with written approval before it is sent to our production team for printing. 

Do you use a wide range of print media?

Yes, with over 14 years of industry experience, we have selected the highest quality medias for your various signage needs. Our most regularly used medias are the ultra-smooth outdoors banner, polypropylene, adhesive vinyl and mirror foils. 

Are the signs made from recyclable materials?

The materials used are not recyclable or biodegradable. 

However we take steps to ensure the minimisation of waste. We do this by re-using the offcuts for other orders, project development as well as machine testing and when trouble shooting technical issues.

All our packaging is made from recyclable products and is recyclable after use. 

We have also installed a software workflow system that reduces the amount of paper we use in our day-to-day operation of the business. 

Are your signs made in Australia?

Our products are made on our premises by our own staff. Occasionally outsourcing some finishing processes is necessary however we only support local Australian small businesses in this process. 

What happens to the sign once we have used it? Do I get to keep the sign after the event?

Any product you order is yours to keep. They can easily be discarded in the regular rubbish if you don’t wish to keep it after your event. 

Can I re-use the sign at other events?

Yes, we can certainly create signage that is not personalised (names, dates etc.). This way you can re-use it for other events in the future. 

How do we display/hang our backdrops?

All our backdrops are lightweight and easily secured with blu-tack to a wall.

Eyeleting – eyeleting your banner with clear silicone eyelets allows you to suspend your prints from a frame, ceiling, pergola etc. without interrupting the beauty of your print.

We also have freestanding backdrop solutions. 

Contact info@jossignsbydesign.com.au for detailed information. 

I've had a colour problem with a printer before, how do I avoid that?

You can do this by providing physical samples of the colour. This way we can guarantee your output to match. By providing pantone colours, we can also guarantee your output to match. 

What hours do you work?

Our office hours are Monday to Friday from 9am to 5pm.

You can send enquiries to info@jossignsbydesign.com.au at any time and we will get back to you as soon as possible.

View Our Work

REQUEST A CALL BACK

Have questions or want to speak to us directly? Call us on 0410 660 967 or e-mail us at info@jossignsbydesign.com.au
  • We respond Super Fast
  • We respect each one of our clients
  • We will contact you within 24 hours

Parties / Events

We provide print solutions for a vast range of parties and events.

Business / Corporate

We provide print solutions for various business and corporate needs.

Graphic Design

Graphic Design services available for your printing requirements.

Frequently Asked

Need some quick answers? Click here to find the most commonly asked questions.

Be the first to know about our monthly specials or latest news

We are a family run business specialising in professional custom designs and high-quality event digital printing with a personal touch.

CONTACT

  • Winston Hills NSW
  • 0410 660 967
  • info@jossignsbydesign.com.au